Chicken Road Privacy Policy

Last Updated: 17.06.2025

1. Introduction

Welcome to Chicken Road, your premier destination for skill-based arcade gaming! This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our gaming platform. We are committed to protecting your privacy and ensuring your personal data is handled with the highest standards of security and transparency.

At Chicken Road, we believe in building trust through clear communication about our data practices. This policy applies to all users accessing our platform, with special attention to Indian user data protection requirements and international privacy standards under our Curacao license data compliance framework.

By using Chicken Road, you agree to the collection and use of information as described in this policy. We encourage you to read this document carefully to understand how we protect your information.

2. What Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and contact details: Your full name, email address, and phone number (when provided)
• Account information: Username, password (encrypted), date of birth for age verification
• Identity verification: Documents required for KYC (Know Your Customer) compliance, including government-issued ID for players 18+

Technical Information

To ensure optimal performance and security of our secure skill gaming India platform, we automatically collect:

• Device information: Device type, operating system, browser version, and mobile device identifiers
• Connection data: IP address, internet service provider, and general location (city/region level)
• Usage analytics: Game performance data, session duration, features used, and user preferences

Payment Information

For users who choose to participate in skill competitions with entry fees:

• Transaction data: Payment amounts, transaction IDs, and payment method preferences
• Financial verification: Bank account details or digital wallet information (processed securely through third-party payment gateways)

Cookies and Tracking Data

We use cookies and similar technologies to enhance your gaming experience and analyze platform performance. This includes session cookies, preference cookies, and analytics cookies.

3. How We Use Your Data

We use your information to provide you with the best possible gaming experience:

Service Delivery

• Game access: Enabling account creation, login, and participation in skill-based competitions
• Customer support: Responding to your inquiries, troubleshooting technical issues, and providing assistance
• Platform improvement: Analyzing user behavior to enhance game features, fix bugs, and optimize performance

Security and Compliance

• Fraud prevention: Monitoring for suspicious activities, preventing unauthorized access, and protecting against cheating
• Age verification: Ensuring all players meet the 18+ requirement as mandated by our licensing terms
• Legal compliance: Meeting regulatory requirements under Curacao eGaming Authority and Indian Information Technology Act, 2000

Communication

• Account notifications: Sending important updates about your account, transactions, or platform changes
• Marketing communications: Sharing news about new games, promotions, and platform updates (with your consent)

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following circumstances:

Service Providers

• Payment processors: Trusted gateways like Razorpay, PayU, and other licensed financial service providers to process deposits and withdrawals
• Analytics platforms: Google Analytics and similar services to understand user behavior and improve our platform
• Cloud hosting: Secure data storage and processing through certified cloud service providers

Legal Requirements

• Regulatory compliance: Sharing information with licensing authorities, tax agencies, or other government bodies when legally required
• Law enforcement: Cooperating with legal investigations, court orders, or preventing fraud and illegal activities
• Safety protection: Disclosing information to protect the rights, property, or safety of Chicken Road, our users, or the public

5. Use of Cookies

Cookies help us provide you with a personalized and secure gaming experience:

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality, login sessions, and security features
• Performance cookies: Collecting anonymous usage statistics to improve site speed and user experience
• Preference cookies: Remembering your settings, language preferences, and customization choices
• Analytics cookies: Understanding user behavior patterns to enhance our games and features

Managing Cookies

You can control cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may limit some platform features. Most browsers allow you to view, delete, and block cookies according to your preferences.

6. Data Security

How we protect your information is our top priority. We implement industry-standard security measures:

Technical Safeguards

• SSL encryption: All data transmission is protected using 256-bit SSL encryption
• Secure hosting: Data stored on certified cloud servers with regular security audits and monitoring
• Access controls: Strict employee access protocols with regular security training and background checks

Operational Security

• Regular updates: Continuous security patches and system updates to prevent vulnerabilities
• Monitoring systems: 24/7 automated monitoring for suspicious activities and potential security threats
• Data backups: Regular encrypted backups to ensure data recovery in case of technical issues

While we implement robust security measures, no online platform can guarantee 100% security. We encourage users to use strong passwords and keep their account credentials confidential.

7. Data Retention

We retain your personal information only as long as necessary for legitimate business purposes:

• Active accounts: Data is maintained while your account remains active and for reasonable period after closure
• Legal requirements: Some information may be retained longer to comply with tax, audit, or regulatory obligations
• Transaction records: Financial transaction data is kept according to financial regulations and licensing requirements

Account deletion: You may request complete account deletion at any time. Upon verification, we will permanently delete your personal data within 30 days, except where retention is required by law.

8. User Rights

As a Chicken Road user, you have important rights regarding your personal data:

Access and Control

• Data access: Request a copy of all personal information we hold about you
• Data correction: Update or correct any inaccurate or incomplete personal information
• Data deletion: Request permanent deletion of your account and associated personal data
• Data portability: Receive your data in a structured, machine-readable format

Communication Preferences

• Email opt-out: Unsubscribe from promotional emails while maintaining essential account notifications
• Cookie management: Adjust cookie preferences through browser settings or our consent tools
• Marketing communications: Control the types and frequency of promotional messages you receive

To exercise these rights, contact our privacy team using the details provided in the Contact section below.

9. Legal Basis (Jurisdiction)

International Framework

Chicken Road operates under the Curacao eGaming Authority license, ensuring compliance with international data protection standards and gaming regulations. Our platform adheres to global best practices for data privacy and security.

Indian Legal Compliance

For Indian users, we comply with the Information Technology Act, 2000 and associated privacy rules. We respect the rights of Indian citizens regarding personal data protection and digital privacy.

Regulatory Resources

• Curacao eGaming: Official licensing information
• India IT Act Overview: PRS India legal resource

Our legal compliance framework ensures that user data is processed lawfully, fairly, and transparently across all jurisdictions where we operate.

10. Changes to This Policy

We may update this Chicken Road privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes:

• Notification: Users will be notified via email or prominent platform notices
• Consent: For material changes affecting data use, we may require renewed consent
• Effective date: Changes become effective on the date specified in the updated policy

We encourage you to review this policy regularly to stay informed about how we protect your privacy.

11. Contact

For any privacy-related questions, concerns, or requests regarding your personal data, please contact us:

Privacy Team
Email: support@chicken-road1.in

Response Time: We aim to respond to all privacy inquiries within 72 hours during business days.

For general customer support or game-related questions, please use our standard support channels available on the platform.

Thank you for trusting Chicken Road with your gaming experience. We are committed to maintaining the highest standards of privacy protection while delivering exciting skill-based gaming entertainment.